Updated Patient Pay Journey

1. The practitioner recommends the test to the patient. The patient receives an email with the payment link.
2. The practitioner receives an email once the patient's payment is complete.
3. The patient receives an email every seven days until the order is completed, canceled, or expired. 
   • Practitioners will also receive an email notification when reminders are sent to patients. 
   • In the practitioner portal, practitioners can find the last date a reminder was sent to the patient.
4. The order expires after 90 days if the purchase is not completed. 
   • An email will be sent to the practitioner notifying them that the patient pay invoice has expired and will prompt them to create a new patient pay request if needed.

The practitioner can cancel incomplete patient invoices from their practitioner portal anytime.