International Orders

Canada

We ship to Canada, and you may order directly through our website. Please note that international shipping charges will be added at checkout. 

Orders outside of the United States and Canada

If you are working with a practitioner:
We’ve recently partnered with Nordic Labs, which allows your practitioner to order a Tiny Health kit for you directly through their platform. If you're under the care of a healthcare provider, we recommend reaching out to them so they can place the order on your behalf.

If your country is not available at checkout:
We currently support online orders in select countries. If your country is not available as a shipping option at checkout, we may not yet support online shipping to your location.

If you’re interested in ordering from a country that isn’t currently available at checkout, please contact our Support Team with your shipping country at hello@tinyhealth.com. We may be able to accommodate your order manually, depending on shipping availability and other requirements.

For international orders that we’re able to accommodate, additional shipping costs and international support fees may apply, and you’ll be responsible for arranging and paying for return shipping to our U.S. lab.
 

📦How do I return my Tiny Health test kit from outside the United States?

Package your completed sample as instructed in your kit, print the four pre-filled customs documents (commercial invoice, customs declaration letter, TSCA certification, and CDC importer certification), attach them to the outside of the package, and ship it to Tiny Health's lab address using your local postal service or an international courier such as DHL, FedEx, or UPS.

🔗Please refer to the International Return Shipment Guide and Checklist here.

📨Where do I send my Tiny Health sample?

📄What documents do I need to ship a Tiny Health kit back internationally?

You need four documents: a Commercial Invoice & Customs Declaration, a Customs Declaration Letter, a TSCA Certification, and a CDC Importer Certification Statement (Form 508.2). Tiny Health pre-fills and pre-signs most of each document; you typically only need to add a date and your tracking or invoice number.

📄Do I need to fill out a commercial invoice for my return shipment?

Yes. The Commercial Invoice & Customs Declaration is the one document you need to personalize. Add your name and return address, the date, your tracking number, and your Tiny Health order number if you have one. Quantity, weight, origin, and declared value are already pre-filled for a standard single-kit return.

📄What is the Customs Declaration Letter and do I need to fill it out?

The Customs Declaration Letter is a pre-written, pre-signed letter from Tiny Health confirming the shipment is a non-infectious human specimen exempt from a U.S. Public Health Service import permit. You only need to add the date before printing it.

📄What is the TSCA Certification and why is it included?

The Toxic Substance Control Act (TSCA) Certification confirms the shipment is not subject to TSCA regulation. It's pre-completed and pre-signed by Tiny Health; you only add the shipment date and a waybill or invoice number (your tracking number works).

📄What is CDC Form 508.2, the Importer Certification Statement?

CDC Form 508.2 is an Importer Certification Statement required under 42 CFR 71.54(f) confirming the shipment is a noninfectious diagnostic specimen. Tiny Health pre-signs this as the importer of record; you only add the shipment date and airway bill or invoice number.

📦How much customs value should I declare on my kit return?

Declare a nominal value of $1.00 USD. The kit has no commercial value and is being returned solely for laboratory analysis, which is already reflected in the pre-filled commercial invoice.

📦Will I be charged customs duties or taxes to return my kit?

Customs duties, taxes, or other fees may apply when returning your kit, depending on your country’s customs requirements and the courier you use.

These charges are uncommon because the shipment has a nominal declared value of $1.00 and contains a non-commercial biological specimen. However, customs policies vary by country and courier, so Tiny Health cannot guarantee that additional charges will not apply.

If you’re unsure whether you may be charged, we recommend checking with your local post office or courier before shipping your kit.

📦How should I label my package for customs?

Ask your carrier whether the package should be labeled "Exempt Human Specimen, UN3373, Category B," which reflects the classification used in Tiny Health's customs documents. Labeling requirements can vary slightly by courier.

🔎How do I find my return tracking number?

Your tracking number is generated by your courier or postal service when you create the return shipping label. It usually appears on your receipt, in the courier's app, or in an email confirmation once you drop off or schedule your package.

🔎Why does Tiny Health need my tracking number?

Sending your tracking number to hello@tinyhealth.com lets Tiny Health monitor your shipment on its way to the lab and reach out to you directly if there's a delay, customs hold, or other issue.

📦What should I do if my package is held by customs?

Email hello@tinyhealth.com with your tracking number as soon as you're notified of a customs hold. Because Tiny Health pre-signs the importer certification, TSCA, and declaration letter, the team can quickly confirm documentation on file and help resolve the hold.

📧Who do I contact with questions about my international return shipment?

Contact Tiny Health Support at hello@tinyhealth.com for help with documentation, tracking, or customs issues.

📄What if my country requires additional export paperwork?

Tiny Health's documents cover U.S. import requirements, but some countries require their own export permit or biological-material declaration. Check with your local post office, courier, or customs broker to confirm what's required to export a biological sample from your country.

📦Can I return more than one kit in the same shipment?

Yes. If you're returning more than one kit, include one commercial invoice per kit in the shipment rather than combining them onto a single invoice.

This FAQ is provided for general informational purposes and does not constitute legal or customs advice. Requirements vary by country and may change at any time, so always confirm current requirements with your local postal service or customs authority before shipping. For the full step-by-step checklist and printable documents, see the International Return Shipment Guide & Checklist.