Canada Shipping: Transit Time to Lab

If you’re sending your Tiny Health sample from Canada, the shipping process depends on which Gut Health Test you have.

Important: The Canada PO Box shipping process described below applies only to the Standard Gut Health Test. PRO Gut Health Test samples follow a different shipping process because the sample must remain frozen during transit.

Standard Gut Health Test: Canada Shipping Process

Why does shipping take longer from Canada?

Due to updated Canadian customs enforcement, samples shipped directly from Canada to the US may be returned to the sender. To help prevent returned samples, additional shipping costs, and delays, we’ve updated our shipping workflow for Standard Gut Health Test samples coming from Canada.

How the shipping process works

Your sample follows these steps:

1. Ship your sample to our Canadian PO Box.
   The prepaid return label included with your kit is addressed to our Canadian PO Box.
2. Weekly PO Box pickup.
   A team member picks up samples from our Canadian PO Box once per week.
3. Bulk shipment to our US laboratory.
   Once collected, samples are shipped in bulk from Canada to our US laboratory for processing. This bulk shipment includes all necessary customs documentation to help ensure the samples can successfully cross the border and be received by our laboratory.

Because of this additional step, it may take longer for your sample to arrive at our US laboratory than a sample shipped domestically within the US.

How long does it take for my sample to reach the lab?

The total transit time can vary depending on when your sample arrives at our Canadian PO Box and the timing of the weekly pickup and bulk shipment to our US laboratory.

For this reason, please allow additional transit time for samples shipped from Canada before they arrive at our laboratory.

Can I check if my sample has been picked up?

If you’d like to confirm whether your sample has been picked up from our PO Box or is currently in transit to our US laboratory, please email us at hello@tinyhealth.com. Our Support Team will be happy to check the status of your sample and provide any available updates.

Will my sample remain stable during shipping?

Yes. Our sample collection swabs contain a desiccant that helps preserve the sample for up to 8 weeks from the collection date.

This means your sample can remain viable throughout the additional transit time associated with the Canada shipping process.

What should I do after collecting my sample?

After collecting your sample:

• Use the prepaid return label included with your kit.
• Drop off your package according to the carrier instructions.
• Keep your tracking information so you can monitor the shipment.

Important: The prepaid return label provided with your kit is specifically directed to our Canadian PO Box. Please do not ship your Standard Gut Health Test sample directly to our US laboratory.

PRO Gut Health Test: Canada Shipping Process

The shipping process for the PRO Gut Health Test is different from the Standard Gut Health Test.

For instructions on shipping your PRO Gut Health Test sample from Canada, please view this article:

Shipping Tiny Health Pro 

Need help with your shipment?

If you’re unsure which shipping process applies to your kit or have questions about your sample’s shipment, please email us at hello@tinyhealth.com and our Support Team will be happy to help.