Orders, Shipping & Cancellations

Product Offerings

• What’s the difference between the Baby Gut Health Test and Child Gut Health Test? Are they processed or compared differently?

How to order

• How the Referral Program Works
• Are the swabs the same?
• What is included in my Tiny Health microbiome test?
• How to purchase a Tiny Health test?
• Choosing the right microbiome test
• Do you offer any discounts?

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Shipping

• Will my stool swab sample stay viable if it’s delayed or while in transit?
• Where can I find my Return Shipping Label?
• International Orders
• How long will it take to receive my order?
• Do you offer expedited shipping?
• Shipping Tiny Health Pro (U.S. customers only)

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Cancellations & Refunds

• Order cancellation
• Refund policy
• Membership Cancellation

Account Management

• Program Renewal
• Add your practitioner to your account
• Subscription Management: Legacy 3- Month Subscription (Pause, Skip, or Cancel)
• Membership Renewal

Tiny+ Memberships

• How to Cancel Your Tiny+ Membership
• Should I order a Tiny+ Baby Membership or a Tiny+ Family Membership?
• How to purchase additional discounted kits? (For Tiny+ Members)
• Who is this membership for?
• How to purchase a vaginal kit? (Tiny+ Members)
• Membership cost and discounts

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